Frequently Asked Questions


Q: Where and when should I upload my artwork?

A: Artwork can be uploaded at the time of order placement or within 30 days after the order has been confirmed. If you’ve placed an order without artwork, log in to your account, go to My Orders, and proceed to upload the required artwork. Failure to upload artwork within 30 days of payment will result in order cancellation and a refund.

Q: Has my artwork been received?

A: Successfully uploaded artwork will include a thumbnail featuring the products in your order. If you don’t see your artwork thumbnail, please contact us at for confirmation, and have your order number ready.

Q: Will the guidelines be printed?

A: No, the dotted lines in your preview are for reference only and will not be printed on your display.

Q: Which artwork formats do you accept?

A: PDF, AI, EPS, PSD, TIFF, and JPEG are all accepted.


Q: Do you ship internationally?

A: Yes, we ship worldwide.

Q: Can I request sample prints?

A: Contact one of our account representatives at to provide your information for sample prints and materials.

Q: When will my order ship?

A: Your ship date is contingent on artwork approval and product lead times. Check specific product pages for lead times. Artwork approval is required before production and shipping.

Q: Can I add more products to my order?

A: We do not combine shipping. To add to an existing order, place a new order for the desired products.

Q: Can I edit/change my order?

A: Most orders enter production and ship within 24 hours. Contact us immediately for changes. Once shipped, no changes can be made. Artwork edits cannot be made once approved. Contact or call  for assistance.

Q: What are the transit times to my location?

A: Transit times depend on your location and chosen shipping method. Check the Shipping Information tab on each product page for details.

Q: Can I get tracking for my order?

A: Tracking information is updated in your account once your order ships. You’ll also receive an email notification with your tracking number. Check your spam folder if you don’t find the email.


Q: Can you help me choose a display for my first show?

A: Certainly! Our customer service representatives are knowledgeable about our products and happy to guide you. Email or call for assistance.

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